Welcome to the Mayas Jewellery Gemstone Jewellery FAQ, where you can find helpful answers to common questions about our natural gemstones, sterling silver jewellery, jewellery care, birth gemstones, shopping, orders, returns and delivery. We want you to feel confident and informed when choosing your jewellery, whether you are searching for a meaningful birth gemstone, learning more about gemstone jewellery or placing your first order with us. We hope this Gemstone Jewellery FAQ helps you find the information you need before choosing your next piece.
Sterling silver is a precious-metal alloy containing 92.5% pure silver. The remaining 7.5% is usually made up of other metals, which help make the silver stronger and more suitable for jewellery. Sterling silver offers a beautiful balance of elegance, durability and everyday wearability, making it a popular choice for gemstone jewellery.
Yes. Sterling silver is genuine silver. Pure silver is naturally quite soft, so it is combined with a small amount of other metals to improve its strength and durability. Sterling silver is commonly marked with “925”, indicating that it contains 92.5% pure silver.
Sterling silver can naturally tarnish when it reacts with substances in the environment. Moisture, humidity, perfumes, cosmetics and certain chemicals can contribute to tarnishing. Tarnishing is a natural reaction and does not mean your jewellery is fake or poor quality. With proper cleaning and care, sterling silver can be brought back to its beautiful shine.
Your Birth Gemstone
Discover the gemstone traditionally associated with each month of the year. Birth gemstones are a wonderful way to add personal meaning to jewellery, whether you’re choosing a piece for yourself or looking for a thoughtful gift. Explore each month below to learn more about the gemstone, its beautiful characteristics and the unique story behind it.
January’s birth gemstone is garnet, a gemstone admired for its rich colours and especially its deep red shades. Garnet has been treasured for centuries and is often associated with warmth, passion and protection. Although many people think of garnet as simply a red gemstone, garnet actually occurs in a fascinating variety of colours. Its natural sparkle makes it a beautiful choice for both classic and contemporary jewellery.
February’s birth gemstone is amethyst, the beautiful purple variety of quartz. Its colour can range from delicate lilac to deep violet, giving each gemstone its own distinctive character. Amethyst has been admired throughout history and was once considered a gemstone worthy of royalty. Today, it remains a popular choice for elegant jewellery and is often associated with calm, clarity and inner strength.
March’s birth gemstone is aquamarine, a member of the beryl family known for its beautiful blue to blue-green colour. Its name comes from the Latin words for “water” and “sea”, reflecting its tranquil ocean-like appearance. Aquamarine is loved for its fresh, luminous colour and makes an elegant choice for jewellery that feels light, graceful and timeless.
April’s birth gemstone is diamond, one of the most recognised and treasured gemstones in the world. Known for its exceptional brilliance and remarkable durability, diamond has long been associated with love, strength and enduring commitment. A fascinating fact about diamond is that it is the hardest naturally occurring mineral, making it particularly well suited to jewellery. While many diamonds are colourless, they can also occur naturally in a range of colours, including yellow, pink, blue and even green. Its timeless sparkle makes diamond a meaningful choice for both everyday elegance and special occasions.
May’s birth gemstone is emerald, a captivating green gemstone belonging to the beryl family. Its beautiful green colour can range from lighter shades to rich, intense tones, with the finest emeralds prized for their vibrant appearance. Emeralds often contain natural inclusions, sometimes referred to as a gemstone’s “jardin”, which is French for garden. These natural features can form part of the gemstone’s individual character and help make each emerald unique. With its fresh colour and unmistakable beauty, emerald has been admired for centuries and remains a classic choice for elegant jewellery.
June’s birth gemstone is pearl, a remarkable organic gemstone created inside certain molluscs. Unlike most gemstones, which are formed within the earth, pearls develop when layers of nacre build up around an irritant inside the mollusc. This gives pearls their characteristic lustre and soft, luminous appearance. Pearls can occur in a variety of colours, including white, cream, pink, golden and darker shades. Their graceful appearance has made them a timeless favourite in jewellery, particularly for those who appreciate an elegant and classic style. As a June birth gemstone, pearl also makes a thoughtful choice for birthdays and meaningful gifts.
July’s birth gemstone is ruby, a striking gemstone celebrated for its rich red colour and exceptional beauty. Ruby belongs to the corundum mineral family, the same family as sapphire, and its red colour comes from the presence of chromium. Rubies can range from vibrant pinkish-red to deep, intense red shades, with colour playing an important role in their appearance and value. A fascinating fact about ruby is that it is one of the hardest natural gemstones, making it a practical and beautiful choice for jewellery. With its bold colour and timeless appeal, ruby is a wonderful gemstone for anyone who wants a piece that makes a confident statement.
August’s birth gemstone is peridot, a distinctive gemstone recognised for its fresh yellowish-green to olive-green colour. Unlike many gemstones that can occur in several different colours, peridot is best known for its characteristic green shades. It is a variety of the mineral olivine and is one of the few gemstones that forms deep within the Earth’s mantle. Peridot has a bright, lively appearance that pairs beautifully with sterling silver, making it an appealing choice for jewellery with a fresh and elegant feel. Its natural green colouring also makes it an excellent option for anyone looking for something a little different from traditional gemstone colours.
September’s birth gemstone is sapphire, a gemstone admired for its beautiful colour, durability and timeless elegance. Although sapphire is most famously associated with rich blue shades, it can occur in a wide variety of colours, including pink, yellow, green and even colourless varieties. Blue sapphire gets its colour primarily from trace amounts of iron and titanium within the gemstone. Sapphire belongs to the corundum mineral family and is second only to diamond in hardness among naturally occurring minerals. Its combination of strength and beauty makes sapphire particularly well suited to jewellery that can be treasured for years to come.
October’s birth gemstone is opal, a fascinating gemstone famous for its beautiful play-of-colour. Depending on the type of opal, flashes of blue, green, yellow, orange, pink and other colours can appear as the gemstone moves in the light. This remarkable effect is caused by the interaction of light with the microscopic structure of the opal. Unlike gemstones that typically display one dominant colour, opal can appear to change as you look at it from different angles. This unique quality gives every opal its own personality and makes it an enchanting choice for jewellery lovers who appreciate individuality and natural beauty.
November’s birth gemstone is citrine, a beautiful variety of quartz known for its warm yellow, golden and honey-coloured tones. Its bright colouring gives citrine a naturally cheerful appearance that works beautifully in jewellery. Natural citrine is relatively uncommon, which makes genuine natural specimens particularly interesting to gemstone collectors and jewellery lovers. Each natural citrine can display its own subtle variations in colour and clarity, reflecting the conditions in which it formed. Its warm golden glow makes it a wonderful choice for November birthdays and a thoughtful gemstone for anyone who loves elegant jewellery with a touch of natural colour.
December’s birth gemstone is tanzanite, a captivating gemstone known for its beautiful blue to violet hues. Tanzanite is particularly fascinating because it is found in only one known commercial location in the world, near Mount Kilimanjaro in Tanzania. Its colour can appear different depending on the viewing angle and lighting, with shades ranging from blue to violet and sometimes showing subtle reddish or purplish tones. Tanzanite was first discovered in the 1960s and quickly became prized for its distinctive colour and rarity. Its sophisticated blue-violet appearance makes it an especially elegant choice for December jewellery and memorable birthday gifts.
Gemstones
Gemstones are naturally beautiful materials, each with its own colour, character and unique features. Because no two natural gemstones are exactly alike, slight differences in colour, clarity and inclusions can make every piece of jewellery special. Explore our answers below to learn more about gemstones and what makes them so fascinating.
A natural gemstone is a mineral, crystal or organic material that has formed naturally through geological or biological processes. Natural gemstones can vary in colour, clarity, size and pattern because each one develops under its own unique conditions. This natural variation is part of what makes gemstone jewellery so special. At Mayas Jewellery, gemstones are selected for their beauty and character, allowing you to enjoy jewellery with a natural element that is unique to each piece.
Gemstone colour is influenced by several factors, including the minerals and trace elements present during the gemstone’s formation. For example, different elements can create the beautiful colours found in gemstones such as emerald, ruby, sapphire and amethyst. Some gemstones can also display different colours depending on their structure or the way they interact with light. This is why gemstones can have such a fascinating range of shades, from soft and subtle tones to rich and vibrant colours.
Inclusions are natural features found inside many gemstones. They can appear as tiny crystals, lines, clouds, patterns or other internal characteristics formed as the gemstone develops. Rather than automatically being a flaw, inclusions can provide insight into a gemstone’s natural formation and can make each stone look different from another. Many gemstone lovers appreciate these natural characteristics because they add individuality and help give a gemstone its own personality.
No, natural gemstones can vary considerably in colour, clarity, size, cut and overall appearance. Because natural gemstones form under different conditions, each stone can have its own unique characteristics. Some may have more visible inclusions or slight variations in colour, while others may have greater clarity or a more intense colour. These differences are part of the natural beauty of gemstones and mean that every piece of jewellery can have its own individual character. At Mayas Jewellery, we appreciate these natural qualities and the uniqueness they bring to each gemstone.
Even gemstones from the same family can look different because each natural gemstone forms under its own unique conditions. Differences in mineral composition, trace elements, crystal structure and the environment in which the stone formed can influence its colour, clarity and appearance. The way a gemstone is cut can also affect how it reflects and interacts with light. This natural variation is one of the most interesting things about gemstones. It means that two stones of the same type can have their own distinctive appearance, making every piece of natural gemstone jewellery special.
Natural gemstone jewellery should be treated with care to help preserve its beauty and shine. We recommend removing your jewellery before bathing, swimming, exercising or using household cleaning products. It is also best to avoid exposing gemstones to perfumes, creams and other cosmetics whenever possible. When you are not wearing your jewellery, store each piece separately in a soft pouch or jewellery box to help prevent scratches. For cleaning, gently wipe your jewellery with a soft, dry or slightly damp cloth and avoid harsh chemicals or abrasive materials. Taking a little extra care can help your natural gemstone jewellery remain beautiful for years to come.
Jewellery Care & Maintenance
Taking proper care of your jewellery can help preserve its beauty and shine for years to come. Sterling silver and natural gemstones are beautiful materials, but they can be affected by moisture, chemicals, cosmetics and everyday wear. Below are some simple jewellery care tips to help you keep your favourite Mayas Jewellery pieces looking their best.
Sterling silver jewellery can be gently cleaned using a soft jewellery polishing cloth to remove everyday marks and restore its natural shine. For more delicate pieces, gently wiping the surface with a soft, clean cloth is often sufficient. Avoid using abrasive materials or harsh household cleaning products, as these can scratch the silver or affect the finish. If your jewellery features natural gemstones, take extra care when cleaning around the stones and avoid soaking the piece unless you know that the gemstone and setting are suitable for it.
Sterling silver can naturally tarnish over time when it reacts with substances in the environment. Moisture, humidity, perfumes, cosmetics and certain chemicals can contribute to tarnishing. Tarnishing is a natural reaction and does not mean that your jewellery is fake or poor quality. With regular care and gentle cleaning, sterling silver can be brought back to its beautiful shine. Keeping your jewellery clean, dry and properly stored can also help reduce the appearance of tarnish.
Keeping sterling silver jewellery dry and protected can help slow down tarnishing. We recommend storing your jewellery in a clean, dry jewellery box or soft pouch when you are not wearing it. Try to avoid exposing your jewellery to perfumes, creams, hairspray, cleaning products and excessive moisture. It is also a good idea to put your jewellery on after applying cosmetics and perfume rather than before. Regularly wiping your jewellery with a soft cloth can help remove oils and residue from everyday wear.
We recommend removing your jewellery before showering, swimming or bathing. Regular exposure to water, soaps, chlorine and other chemicals can affect sterling silver and may contribute to tarnishing. Swimming pools can be particularly harsh on jewellery because of the chemicals used to treat the water. Moisture can also become trapped around gemstone settings. Removing your jewellery before entering the water is a simple way to help protect its appearance and extend its life.
Jewellery should ideally be stored somewhere clean, dry and away from direct sunlight and excessive humidity. Keeping each piece in a soft pouch or jewellery box can help protect it from scratches and prevent different pieces from rubbing against one another. Sterling silver jewellery can also benefit from being stored in an airtight or low-humidity environment when possible, as this can help slow down tarnishing. Taking a few moments to store your jewellery carefully after wearing it can make a noticeable difference to its long-term appearance.
Some gemstone jewellery can be suitable for regular wear, but the level of care required depends on the type of gemstone and the design of the jewellery. Natural gemstones have different levels of hardness and durability, so some are better suited to everyday wear than others. Even durable gemstones can be affected by knocks, scratches, chemicals and excessive moisture. For this reason, we recommend treating all gemstone jewellery with care and removing it during activities such as exercising, swimming, cleaning or gardening. With thoughtful care, your favourite gemstone pieces can continue to look beautiful for years to come.
Rhodium Plating
Rhodium plating is a popular finish used on sterling silver jewellery to enhance its appearance and provide an additional layer of protection. Rhodium is a precious metal from the platinum family and is known for its bright, reflective appearance. It gives jewellery a clean, polished finish that beautifully complements natural gemstones. Below are some common questions about rhodium plating and how to care for rhodium-plated jewellery.
Rhodium plating is a thin layer of rhodium applied to the surface of jewellery, often over sterling silver. Rhodium is a rare precious metal belonging to the platinum group and is known for its bright, reflective appearance. On sterling silver jewellery, rhodium plating can create a smooth, brilliant finish while helping to protect the underlying silver from everyday exposure. It also provides a beautiful backdrop for natural gemstones, allowing their colours and sparkle to stand out.
Sterling silver may be rhodium plated to give it a bright, polished appearance and an additional protective surface. Rhodium plating can also help reduce direct exposure of the silver to substances that contribute to tarnishing. Its highly reflective finish gives jewellery a clean, contemporary look and works particularly well with gemstone jewellery. Over time, however, rhodium plating can naturally wear with regular use, especially on areas that experience frequent contact.
Rhodium plating can help protect the surface of sterling silver from tarnishing, but it does not make jewellery completely immune to tarnish or wear. Rhodium is applied as a thin surface layer, and this layer can gradually become thinner with regular use. How quickly this happens depends on factors such as how often the jewellery is worn, exposure to moisture and chemicals, and the amount of friction the piece experiences. Proper jewellery care can help maintain the rhodium finish for longer.
The lifespan of rhodium plating can vary depending on how frequently a piece of jewellery is worn and how much contact it has with moisture, chemicals and everyday friction. Jewellery that is worn regularly may gradually show signs of wear on the rhodium surface, particularly on areas that experience the most contact. Pieces that are worn occasionally may retain their rhodium finish for much longer. Taking your jewellery off before swimming, showering, exercising or using household chemicals can help reduce wear and keep the beautiful polished appearance looking its best.
To help preserve the bright finish of rhodium-plated jewellery, handle each piece gently and avoid unnecessary exposure to chemicals, perfumes, cosmetics and moisture. We recommend removing rhodium-plated jewellery before showering, swimming, exercising or doing household cleaning. When you are not wearing it, store the piece separately in a soft pouch or jewellery box to help prevent scratches and friction. For everyday cleaning, gently wipe the jewellery with a soft, clean cloth. Avoid abrasive polishing cloths or harsh cleaning products, as these may wear the rhodium surface more quickly.
Shopping & Orders
We want your Mayas Jewellery shopping experience to be simple and enjoyable. Whether you’re choosing a special gemstone piece for yourself or looking for a meaningful gift, you may have a few questions before placing your order. Find answers to some of the most common questions about shopping with us below.
Ordering from Mayas Jewellery is simple. Browse our online collection, choose the jewellery piece you love and add it to your shopping cart. Once you are ready to purchase, proceed to checkout and enter your details before selecting your preferred payment option. We accept PayFast and Instant EFT for online purchases. Once your order has been successfully placed, you will receive an order confirmation by email. If you are looking for something particularly special or would like a custom jewellery piece created, you can also contact our team directly at sales@mayasgems.co.za to discuss your requirements.
Mayas Jewellery currently accepts PayFast and Instant EFT as payment methods for online orders. These options allow you to complete your purchase securely through our website. Once your payment has been successfully processed and your order confirmed, you will receive an order confirmation by email.
All jewellery pieces displayed on the Mayas Jewellery website are available to purchase unless they are specifically marked as “Out of Stock”. Product availability is clearly shown on each product page, so you can easily see whether an item is currently available before placing your order. As many of our gemstone jewellery pieces are unique or available in very limited quantities, we recommend purchasing sooner rather than later if you find a piece you love.
Many Mayas Jewellery pieces are unique or available in very limited quantities, with some designs available as a single piece. This is one of the special qualities of choosing natural gemstone jewellery, as each gemstone can have its own individual colour, character and natural features. If you find a piece that catches your eye, we recommend checking its availability and considering purchasing it before it is no longer available. Once a unique piece has been sold, we may not always be able to offer the exact same gemstone or design again.
Yes. Mayas Jewellery can hold an item for up to one week without a deposit. If you would like an item held for longer, we can hold it for a maximum period of one month with a 50% non-refundable deposit. If you are interested in placing an item on hold, please contact us directly so that we can assist you with the arrangements and confirm the availability of the piece.
Absolutely. We are happy to answer questions before you make your purchase. If you would like more information about a gemstone, jewellery piece, product specifications, availability, sizing or a potential custom piece, please contact us directly at sales@mayasgems.co.za. Our team will be happy to assist you and provide any information you may need to make your decision with confidence.
Once your order has been placed, you will receive an order confirmation by email. Our team personally checks and prepares each order before it is sent. Your jewellery is carefully packaged and then handed over to our courier for delivery. Once the parcel has been collected, the courier company will provide the relevant tracking information so that you can follow your delivery.
Yes. Every Mayas Jewellery purchase is beautifully presented and comes with a gift box placed inside an organza bag at no additional cost. Whether you are purchasing a piece for yourself or choosing a meaningful gift for someone special, your jewellery will arrive presented in a way that makes the experience feel extra special.
Yes. If you need to cancel or make a change to your order, you can do so through the website within the standard one-day cancellation period. If you need to make a change, we recommend doing so as soon as possible so that there is enough time to process your request before the order is prepared and sent to the courier.
If you have entered an incorrect delivery address, please contact Mayas Jewellery as soon as possible by emailing sales@mayasgems.co.za with the correct details. We recommend contacting us immediately after placing your order, as changes may be easier to make before your jewellery has been prepared and handed over to the courier.
Yes. Mayas Jewellery offers ring resizing on selected sterling silver rings for an additional cost of R300. The available ring size is specified on each product page, so we recommend checking the listed size before purchasing. Because resizing requires additional time to prepare your jewellery, orders requiring a ring resize may take up to two weeks for delivery. If you are unsure about the sizing of a particular ring, please contact us before ordering and we will be happy to assist.
Mayas Jewellery currently ships within South Africa. We are not yet offering a standard international shipping service, but if you are located outside South Africa and would like to purchase a particular piece, please contact us at sales@mayasgems.co.za. We can investigate whether shipping to your country is possible and provide further information regarding your request.
We take great care to photograph our jewellery as accurately as possible so that you can get a realistic impression of each piece before purchasing. Our jewellery is photographed against white backgrounds as well as on models to help show its size, colour and overall appearance. However, slight differences between photographs and the actual jewellery can sometimes occur due to lighting, photography conditions and differences between computer, tablet and phone screens. Natural gemstones can also have subtle variations in colour and appearance, which are part of their individual character. We always do our best to represent each piece as accurately as possible.
Yes. Mayas Jewellery can create custom jewellery pieces upon request. If you have a particular design, gemstone or jewellery idea in mind, please contact us directly at sales@mayasgems.co.za to discuss your requirements. We can then discuss your ideas and determine how we can assist with creating something special for you.
Our standard delivery time within South Africa is approximately 2–5 working days. Once your order has been personally checked and carefully packaged by the Mayas Jewellery team, it is handed over to our courier for delivery. You will receive tracking information from the courier company once your parcel has been dispatched, allowing you to follow the progress of your delivery. Please note that orders requiring ring resizing may take longer, with delivery taking up to two weeks due to the additional time required for resizing.
Yes. Once your order has been prepared and handed over to our courier, the courier company will send you the relevant tracking information. This allows you to monitor the progress of your Mayas Jewellery order while it is on its way to you
Returns & Exchanges
We want you to feel confident when purchasing jewellery from Mayas Jewellery. If you are not completely happy with your purchase, our returns and exchange policy provides information about eligibility, timeframes and the process for returning an item. Please read the questions below for guidance on returns, exchanges and refunds.
Yes. Jewellery purchased from the Mayas Jewellery Online Shop may be returned within 7 days of receipt for a refund or exchange, provided the item is unused, in its original packaging and in new, resalable condition. You will also need to provide your receipt or proof of purchase. Returns must be for items purchased directly from the Mayas Jewellery Online Shop. Please note that certain items, including sale items, customised or engraved jewellery, and earrings or piercing jewellery, are not eligible for return except where an earring is faulty.
To qualify for a return, your jewellery must be unused and in its original packaging and new, resalable condition. Please also include your receipt or other proof of purchase. We recommend taking care when repackaging your jewellery to ensure that it is protected during the return process.
You may request a return or exchange within 7 days of receiving your purchase. We recommend contacting Mayas Jewellery as soon as possible if you decide that you would like to return an item, so that we can guide you through the process.
Certain items are non-returnable. These include sale items, customised or engraved jewellery, and earrings or piercing jewellery due to hygiene reasons, unless the earrings are faulty. If you are unsure whether a particular item qualifies for a return, please contact Mayas Jewellery before sending it back.
Yes. Mayas Jewellery offers exchanges where an item is defective, damaged or incorrectly sized. For a sizing exchange, the jewellery must be unworn and returned in its original condition and packaging. Exchange delivery times can vary depending on your location.
To start a return or exchange, please contact Mayas Jewellery by emailing sales@mayasgems.co.za. We will assist you with the return process and provide the relevant information for sending your jewellery back.
For general exchanges and non-faulty returns, the customer is responsible for the return shipping costs. If an item is faulty or defective, you will need to send the item back to us, and once the defect has been confirmed, Mayas Jewellery will reimburse your return shipping cost via EFT. Return shipping costs are otherwise non-refundable.
If your jewellery is faulty or defective, please contact Mayas Jewellery and initiate a return. The item will need to be sent back to us for inspection. Once the defect has been confirmed, Mayas Jewellery will reimburse your return shipping cost via EFT. Faulty or defective items may also qualify for an exchange in accordance with our returns policy.
Once your returned jewellery has been received and inspected, approved refunds are issued to the original payment method. Refund processing may take approximately 5–7 business days after the return inspection has been completed. Please note that shipping fees and return shipping costs are non-refundable, and refunds for general non-faulty returns are subject to a 15% handling fee.
For general non-faulty returns, if you would like a different piece of jewellery, you will need to place a new order after the original return has been processed. Exchanges are specifically offered where an item is defective, damaged or incorrectly sized, subject to the conditions in our returns policy.
Yes, sizing exchanges are available provided the ring is unworn and returned in its original condition and packaging. If you are unsure about your ring size before placing an order, we recommend contacting Mayas Jewellery so we can assist you with sizing before you purchase.
Mayas Jewellery is a fully online jewellery store and does not have a physical retail store for customers to visit. If you need to return an item, please contact us first at sales@mayasgems.co.za. Our team will provide you with the appropriate return instructions, including where the jewellery should be sent and the relevant delivery details. Please do not send a return to an address without contacting us first, as we will arrange the correct return location and provide you with the information you need.
Shipping & Delivery
We carefully prepare every Mayas Jewellery order before handing it over to our courier for delivery. As an online jewellery store, we want you to have a clear understanding of how your order is packaged, shipped and tracked. Find answers below to some of the most common questions about our delivery service.
Mayas Jewellery currently ships within South Africa. We use a courier service to deliver your jewellery safely to the address provided when placing your order. If you are located outside South Africa and would like to purchase a piece, please contact us at sales@mayasgems.co.za and we can investigate whether an international delivery arrangement may be possible.
Our standard delivery time within South Africa is approximately 2–5 working days. Once your order has been personally checked and carefully packaged by our team, it is handed over to our courier for delivery. You will receive tracking information from the courier company once your parcel has been dispatched. Please note that orders requiring ring resizing may take longer, with delivery taking up to two weeks.
Our standard delivery fee within South Africa is R100 per order. This covers the standard courier delivery service. If you are purchasing several jewellery pieces, we will package them together where reasonably possible, depending on the size and capacity of the courier packaging. If an order requires special arrangements due to the quantity or size of the items, we can discuss a suitable delivery plan with you.
Yes. Once your jewellery order has been prepared and handed over to our courier, the courier company will send you the relevant tracking information. This allows you to follow the progress of your parcel while it is on its way to you.
f you are unavailable when the courier attempts delivery, the courier company will contact you regarding the delivery. The courier service also provides options for customers to include special delivery instructions where available. For example, you may be able to request that your parcel only be delivered after a particular time, such as after 5 pm. These delivery preferences are subject to the courier service’s available options and arrangements.
The courier service provides a special delivery section where you can request certain delivery preferences or instructions. For example, you may request delivery after 5 pm at your address. These are requests made with the courier and are subject to their available delivery options and schedule. We recommend providing any important delivery instructions when completing your order where the relevant option is available.
Yes. You can purchase multiple jewellery pieces in the same order. We will package your items together where reasonably possible, taking into consideration the size and capacity of the courier packaging. If an order contains a larger number of pieces or requires additional packaging, we can make an appropriate delivery plan with you to ensure that your jewellery is packaged and transported safely.
Every Mayas Jewellery piece is carefully prepared before being handed over to the courier. Your jewellery comes beautifully presented in a gift box placed inside an organza bag at no additional charge. We take care when packaging your order so that your jewellery is protected during transit while still arriving beautifully presented. For larger orders, we may use appropriate additional packaging or make a suitable delivery arrangement depending on the number and size of the pieces.
